Refund policy

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Returns & Refunds

We aim to deliver the products you have purchased in excellent condition and within the timescales agreed at the time of ordering. If, however, you are not completely satisfied with your purchase, please retain the item and its packaging and contact us as soon as possible.

You can contact us by:

Telephone: 01423 227070
Email: info@wingspanchocolate.co.uk

Returns

We offer a 30 day return policy, which means you have 30 days from the date you receive your order to request a return.

To be eligible for a return, items must be:

Unopened and unused
In the same condition as received
In their original packaging
Accompanied by proof of purchase

To arrange a return, please contact us at info@wingspanchocolate.co.uk.

Damaged, Faulty or Incorrect Items

Please inspect your order upon delivery and contact us immediately if:

The item is damaged
The item is defective
You have received the wrong item

We will assess the issue and work quickly to resolve it.

Exchanges

The quickest way to exchange an item is to return the original product. Once your return has been approved, you can place a new order for the replacement item.

Refunds

Once we have received and inspected your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be processed back to your original payment method. Please note that it may take several working days for your bank or card provider to process and display the refund.

Your Rights

Nothing in this policy affects your statutory rights under applicable UK consumer protection legislation.

Your Order